Refund policy
At Synmac Pharmaceuticals, your satisfaction and product safety are important to us. If there is an issue with your order, we’ll do our best to resolve it fairly and quickly.
Returns
A return request can be made within 7 days of delivery.
To be eligible for return, the product must be:
- Unused and unopened
- In its original packaging and seal
- In the same condition in which it was delivered
For health, hygiene, and product-safety reasons, opened, used, or unsealed supplements cannot be returned or exchanged, unless the product received is damaged, defective, expired, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, tampered, expired, or incorrect product, please contact us within 48 hours of delivery.
We may request your order number, photos, or a short video of the product and packaging for verification.
Once verified, we will arrange an appropriate replacement or refund.
Refunds
Once an approved return is received and inspected, the refund will be processed within 5–7 working days.
For Cash on Delivery orders, refunds may be issued through an available payment method such as bank transfer, Easypaisa, or JazzCash.
Original delivery charges are generally non-refundable unless the issue was caused by an incorrect or damaged order sent by us.
Change of Mind
For a return due to change of mind, the product must remain completely sealed and unused, and return delivery charges will be the customer's responsibility.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been handed over to the courier, cancellation cannot always be guaranteed.
Need Help?
For any return, refund, or order-related issue, please contact Synmac Pharmaceuticals Customer Support and share your order number.